FREQUENTLY ASKED QUESTIONS

 

 

• What is an Employee Assistance Program?

People are an organization's most valuable resource. When employees are experiencing personal difficulties it often affects their performance on the job. The Quantum Employee Assistance Program assists employees and the employer organization in addressing productivity issues and assists employees in identifying and resolving personal concerns that may affect job performance.

 

•   What kinds of problems can EAP address?

The Quantum EAP provides assistance for a wide variety of personal concerns. Our service seeks to help employees define problems and recommends problem-solving resources. Services are available in the following areas: emotional, legal, alcohol/drugs, stress, family, elder care, financial, job related, workplace trauma or other work-related issues, marital, and medical.

 

•   Isn't EAP just for people who have substance abuse and depression problems?

Absolutely not! The Quantum EAP provides resources and references for a broad range of life issues.

 

•   How does the EAP work?

When you meet with your EAP counselor, he/she will evaluate the nature and depth of your problem and work with you to develop a plan of action. An initial assessment of your situation may resolve the problem or you may be referred to an outside resource.

When additional counseling is recommended, we will work with your insurance company to assure you the best quality service and most appropriate referral. In every situation, the EAP counselor will follow through to ensure that you are satisfied with the results.

 

•   How do I access EAP services?

Our services are accessed by simply calling the toll free number 877-747-1200 and discuss your needs with a Quantum Intake Coordinator. Based on your needs and interests a Counselor that is located in your area will then see you. In most cases, arrangements can be made to see you within 72 hours. Services are available to all employees and their immediate family members.

 

•   How can I find the location of the nearest EAP Counselor’s office?

Just call 1-877-747-1200 and speak to an EAP staff member and give them your location, medical insurance information and what type of services you are looking for.

 

•   How confidential is this service?

Your visit with the EAP provider will be confidential. No information about your contact with EAP will be given to anyone, including your supervisor, without your consent. In an emergency situation, there may be a need to disclose limited information so that proper resources can assist the employee. In this instance only information essential to the emergency would be released.

 

•   Why does your employer provide an EAP?

The support of an Employee Assistance Program represents a commitment by your employer to improve the well-being of its employees through a program providing help in dealing with work and personal difficulties. The quality of the worklife is a primary concern addressed by this employee benefit.

 

•   How many visits do I get?

Each employer organization has a choice of the following EAP models: phone only, three session, five session and six sessions per year.

 

•   Who pays for the EAP services?

There is NO fee for use of this program by you the employee; your employer pays for the program.

 

•   What if I want to continue counseling?

 

If it is recommended that you continue counseling after your covered sessions, you have several options: 1) You may continue with your current EAP counselor if they are in your health care insurance plan or if you wish to pay privately using a credit card; 2) You may be referred by your EAP counselor to a counselor in your community under your health care coverage; or 3) You can contact your health care provider for a referral.

 

•   Are my visits confidential?

Yes, everything that you discuss with EAP is strictly confidential starting with your initial phone call to our office. Counseling often involves disclosing sensitive personal information. This information is protected by state laws and by professional ethics.

Therefore, no acknowledgement of your status as a client or information about your counseling will be released to anyone unless you have signed a release of information.

Abuse of Children: Counselors who know or have reasonable suspicion that a child under the age of 18 is being abused or neglected are legally mandated to report this situation to the appropriate state agency.

Imminent harm to self: If a counselor believes you are in danger of physically harming yourself and are unwilling or unable to follow treatment recommendations, they may contact a family member or another person who may be able to protect you.  The counselor may seek your involuntary admission to a hospital if deemed necessary.

Imminent harm to others: If a counselor has reason to believe that a) you are actually threatening physical violence against another person or b) if you have a history of physically violent behavior and that you are a real threat to the safety of another person, they may be required to take some action to insure that the other person is protected. Such action may include contacting the police, notifying the other person and/or seeking involuntary hospitalization.

The situations described above are extremely rare. However, if they should occur, it is the EAP's policy to discuss with you any action that is being considered. You should be aware that the EAP is not legally obligated to inform you or seek your permission, especially if such a discussion would prevent securing your safety or the safety of others.  If disclosure of confidential information becomes necessary, only the information necessary to protect you, and/or another person will be released.

 

•   What if there's a crisis or emergency situation?

We will do everything we can to provide crisis management if there is a crisis or emergency situation. Assistance is available by phone 24 hours a day.